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    Frequently Ask Questions

    The following FAQ answers many of the general questions about HSS products. Where applicable, the FAQ includes links to articles where you may find more information.

        • Payment terms: How can payments be made?

          The service fees can be paid monthly, quarterly, semi-annually or annually. We accept electronic payments, cheques, credit cards or pre-authorized bank transfers.

        • When moving, can the contract be transferred to the new address?

          Yes, anywhere in the Middle Tennessee area. We take care of transferring your contract and services, and our technicians can even transfer the components of your current alarm and security system at a reasonable cost if security equipment is not already on site.

        • Can pets interfere with the proper functioning of the alarm system?

          The motion detectors sold by HSS are specially designed to allow pets weighing up to (approx. 55 lbs). to move freely without impacting the alarm system. We also offer solutions for larger pets. In any case, it would be a good idea to let us know if you have a pet so that we can add the information to your file and check with you to see if your motion detectors are properly located, especially if you adopt a new pet that may have different habits. For example, while a dog usually moves on the ground, a new cat could jump on the furniture, a habit that should be taken into consideration when positioning older motion detectors.

      • Do false alarms result in fees?

        Although HSS does not charge any fees for false alarms, some municipalities may charge for response expenses. It is important to consult the local regulations in effect.

          • Can you monitor my current system?

            HSS works with just about any installed alarm system. In addition, we can handle wired or wireless systems. The most common manufacturers of systems we can monitor are Honeywell (Ademco), DSC, GE, Caddx, Elk, Visonic, Napco, Radionics. Contact our sales team at 615-444-1400 to find out if your system is supported.

          • Do you monitor commercial systems?

            HSS can monitor all types of commercial systems.

          • What is the length of the contract?

            The contract is for one year of service. At Alarm Relay, all services are billed annually. As a result, you are paying in advance for a year of service. This is one of the many reasons we are able to keep our rates much lower than the competition.

        • Does HSS offer commercial security for businesses?

          Yes, For customers in need of a security system for their facility, we can design and install a range of effective systems for intrusion detection, fire detection, access control, and video surveillance.

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